Unplugs Return Policy v2.0

30-Day Money Back Guarantee

This policy is designed to make your first experience with Unplugs as risk-free as possible during our launch phase.

Return Eligibility

Eligible for Full Refund (30 Days)

• Any Unplugs product within 30 days of purchase
• Used or unused products - we understand you need to try them to know if they work for you
• Defective or damaged items upon arrival
• Wrong item shipped by our team
• Products that don't fit properly or don't meet your expectations

Return Process

Step 1: Contact Customer Service

• Email: hello@unplugshearing.com
• Include your order number and reason for return
• Photo recommended and required for quality issues that are visible, along with product serial number
• Response within 48 hours (business days)

Step 2: Return Authorization

• Return instructions provided via email
• Return shipping is customer responsibility (except for defective/incorrect items)

Step 3: Package & Ship

• Original packaging preferred but not required
• All accessories included (case, tips, documentation)
• Tracking recommended for your protection

Refund Options

Option 1: Full Refund

• Full purchase price refunded to original payment method, less cost of shipping
• Processing: 3-5 business days after we receive your return
• Refund appears: 5-7 business days (depends on your bank)

Option 2: Store Credit (105% Value)

• 105% credit value (5% bonus) when choosing store credit
• Never expires - use anytime
• Partial use allowed across multiple orders
• Instant processing - no need to wait for return

Special Circumstances

Defective Items

• Free return shipping - we provide prepaid label
• Full refund or replacement at your choice
• No return required for manufacturing defects under $25 value

Damaged in Shipping

• Photo documentation helpful within 48 hours
• Free return shipping and full refund or replacement
• We handle shipping carrier claims

Wrong Item Shipped

• Our mistake = our cost - free return shipping
• Keep incorrect item for orders under $20 value

Return Fraud Prevention

One Return Per Customer

• First return processed without questions
• Subsequent returns may require additional verification
• Multiple returns of same product type may result in account restrictions

Quality Control

• Professional inspection of all returned items
• Obvious misuse or abuse may affect refund eligibility
• Festival/event rental usage not covered under money-back guarantee

International Orders

We strongly recommend choosing store credit (105% value) for international orders.

Return Process

• Customer arranges return shipping at own expense
• All customs duties/taxes are non-refundable
• Store credit option recommended to avoid complications

1-Year Limited Warranty

• Manufacturing defects in materials and workmanship
• Normal use as specified in user manual
• Repair or replace at our discretion

Contact Information

Email: hello@unplugshearing.com
Response Time: Within 48 hours (business days)
Customer Service Hours: Monday - Friday: 9 AM - 6 PM PST

Policy Notes

• This enhanced return policy is part of our launch commitment to customer satisfaction
• Policy terms may be updated as we scale operations
• One money-back return per customer to ensure fairness for all customers
• Customers who abuse return privileges may be restricted from future purchases

This policy applies to purchases made directly from unplugshearing.com. For purchases through authorized retailers, please refer to their specific return policies.